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GONE DOWN NatWest online banking app down with customers locked out of accounts

 NatWest App Down: Thousands Locked Out of Online Banking

Customers across the UK are reporting major issues with NatWest online banking, as the NatWest app is down this morning, leaving many unable to access their accounts.



Over 3,000 users flagged problems on Downdetector just before 9am, confirming that both the NatWest banking app and NatWest online services are experiencing significant outages. The issue comes at a critical time — a Friday — as many prepare for weekend shopping and plans.

When attempting to log in, customers are met with an error message that reads:

“Our mobile app is currently unavailable. We’re sorry for any issues caused and we’re working hard getting everything back up and running for you. In the meantime, please use Online Banking.”

However, even NatWest online banking is proving unreliable for some, prompting frustration from users who have taken to social media to voice their concerns. Many are asking:

  • Is NatWest down?

  • Is the NatWest app down right now?

  • Why is the NatWest app not working?

One user wrote on X (formerly Twitter):

“I’m currently unable to log into my app. I was also unable to tap into the station using my phone as payment. Are these two issues related?”

Is NatWest Online Banking Down?

Yes, based on widespread user reports and messages from the bank, both the NatWest mobile app and NatWest online banking platforms are experiencing technical difficulties.

Can You Claim Compensation for the NatWest Outage?

Unlike telecom providers, NatWest Bank is not obligated to offer compensation for service interruptions. However, if you’ve suffered financial losses as a result — for example, missed a bill payment and were charged a fee — you may be eligible for reimbursement.

If your NatWest log in failed and led to a late payment, or if your credit score was negatively impacted, make sure to gather evidence:

  • Keep screenshots of any error messages from the NatWest app

  • Document any missed payments or penalty charges

  • Note the names and times of any NatWest representatives you speak to

More details on how to file a formal complaint can be found on the NatWest Bank website.

Summary

Whether you’re searching for answers about NatWest online, wondering “Is NatWest app down?”, or frustrated that the NatWest mobile app is down, you’re not alone. The bank has acknowledged the issue and is working to restore service as quickly as possible. In the meantime, users are advised to try accessing their accounts via the NatWest online banking website, though it may also be affected intermittently.

Stay tuned for updates — we’ll continue to monitor the situation closely.

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